Who needs non-emergency medical transport — and where does Medicaid transportation Hicksville campus fit in?

Who needs non-emergency medical transport on Long Island?

You need non-emergency medical transport whenever you have a medically necessary appointment but cannot safely drive or be driven by family. Across Nassau and Suffolk County, the most common NEMT riders fall into a handful of groups: dialysis patients traveling three times a week, chemotherapy and infusion patients who feel too weak to drive afterward, people recovering from surgery, wheelchair users, and seniors who no longer drive. Many people who type "Medicaid transportation Hicksville campus" into a search bar are simply trying to find out whether they qualify and how to set up a ride. The short version: if a ride is medically necessary and you have no other reliable option, you likely qualify. Non-emergency medical transportation is not an ambulance — it is scheduled, seated or wheelchair-secured transport to and from care, available Monday through Saturday across towns from Hicksville to Bay Shore and Huntington Station.

Is there really a "Medicaid transportation Hicksville campus" number?

There is no separate Hicksville campus booking line for NEMT — every Medicaid ride in Nassau and Suffolk is arranged through one statewide call center. New York State contracts Medical Answering Services (MAS) to authorize all Medicaid non-emergency transportation, so the "Medicaid transportation Hicksville campus contact number," "phone number," and "appointment line" people look for all route to the same place: MAS at 1-844-666-6270. The same is true if you're searching for a "Medicaid transportation Huntington Station NY number" — it's still MAS. Your local Department of Social Services (DSS) handles your Medicaid eligibility and case, but the actual ride booking is a MAS function. When you call, request DachiPlus by name as your transportation provider. Our office is at 1129 Northern Blvd, Suite 404, Manhasset, NY 11030, and we coordinate covered trips throughout the region. For a deeper walkthrough, see our MAS Medicaid guide and how to book Medicaid transportation in NY.

How to set up transportation through Medicaid (step by step)

Setting up Medicaid transportation takes one phone call and three pieces of information. To book your first ride anywhere in Nassau or Suffolk County, have ready your Medicaid CIN number, your appointment date and time, and the exact pickup and drop-off addresses, then call MAS at 1-844-666-6270. If you're unsure what a CIN is, our guide on the CIN number explains it. Many people assume they must complete a "Medicaid transportation authorization form" themselves — you don't. MAS handles the authorization on the back end once your appointment is verified as medically necessary; the form is a provider-side document, not a patient task. Tell MAS whether you use a wheelchair so the right vehicle is dispatched, and remember the 72-hour rule: book at least three days ahead for routine trips. Always request DachiPlus by name. For first-timers, how NEMT works with NY Medicaid covers what happens after you hang up.

Is free Medicaid transportation available — and what does it cost?

Yes — Medicaid transportation is free for eligible members, with no per-trip charge once a ride is authorized through MAS. The phrase "free Medicaid transportation Hicksville campus" reflects a real benefit: covered Long Island patients pay nothing out of pocket for medically necessary rides to dialysis, oncology, wound care, or follow-up visits. You can read more in free transportation for Medicaid patients in NY and who pays for NEMT. Not everyone has Medicaid, though. If you're uninsured for transport, or your trip isn't covered, DachiPlus offers private pay by credit, debit, HSA, or FSA — just call (516) 754-7777. We also bill Medicare Advantage, no-fault auto, workers' comp, and VA Community Care. (Note: NEMT has nothing to do with cash advance apps or rewards programs some searches mix in — it's a medical benefit, not a fintech product.)

What if I moved, or need to transfer Medicaid to another county?

If you recently moved to or within Long Island, update your address with DSS so your Medicaid stays active and rides can be authorized locally. People searching "transfer Medicaid to another county" are usually settling into Nassau or Suffolk and want to keep their benefits intact. New York's Medicaid is statewide, but your case is administered by the county Department of Social Services where you live, so notifying DSS keeps your eligibility and your MAS-authorized rides flowing without interruption. Once your case reflects your new county, MAS can authorize trips through DachiPlus to facilities like Stony Brook University Hospital, Good Samaritan Hospital, or your nearest dialysis center. Whether you're heading to a physical therapy session in Hicksville or a cardiac rehab appointment in Huntington, the booking process stays the same. See our Nassau County service area and Suffolk County service area for coverage details.

Frequently Asked Questions

Is there a Medicaid transportation Hicksville campus phone number I should call?

For Medicaid-covered non-emergency rides anywhere in Nassau or Suffolk County, New York State routes all bookings through the Medical Answering Services (MAS) call center, not a local Hicksville office. Call MAS at 1-844-666-6270 at least 72 hours before your appointment and request DachiPlus by name. There is no separate Hicksville campus booking line for NEMT.

Who actually qualifies for non-emergency medical transport on Long Island?

Anyone with a covered Medicaid plan who has no other reliable way to reach a medically necessary appointment qualifies, including dialysis, chemotherapy, post-surgery, wound care, and behavioral health patients. Seniors, wheelchair users, and people recovering from strokes commonly use NEMT across Nassau and Suffolk.

How do I set up transportation through Medicaid for the first time?

Have your Medicaid CIN number and appointment details ready, then call MAS at 1-844-666-6270. Give the date, time, pickup and drop-off addresses, and any mobility needs, and request DachiPlus. MAS handles the authorization; you do not file a separate Medicaid transportation authorization form yourself.

Is Medicaid transportation free for patients?

Yes. When a ride is authorized through MAS, eligible Medicaid members pay nothing out of pocket. There are no per-trip charges for the patient. Private-pay riders without Medicaid coverage can book directly with DachiPlus and pay by card, HSA, or FSA.

What if I moved and need to transfer Medicaid to another county?

If you relocate within New York, update your address with your local Department of Social Services (DSS) so your Medicaid stays active in your new county. Once your case reflects Nassau or Suffolk, MAS can authorize rides to local facilities through DachiPlus.