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How to book Medicaid transportation in New York

Booking a Medicaid medical ride in New York runs through MAS (Medical Answering Services). The process is the same statewide. Here's the step-by-step.

Step 1 — Confirm your Medicaid eligibility

You need to be an active New York Medicaid member. If you have Medicaid Managed Care (Healthfirst, MetroPlus, Fidelis, etc.) or HARP, the same MAS process applies.

Step 2 — Have your information ready

Medicaid CIN (client identification number, on your Medicaid card)
Date of birth
Exact appointment date and time
Medical provider's name and full address
Your pickup address
Any mobility needs (wheelchair, oxygen, etc.)

Step 3 — Call MAS at 1-844-666-6270

Call at least 72 hours (3 business days) before your appointment. Same-day requests are usually denied unless it's urgent.

Step 4 — Request DachiPlus by name

When MAS asks which provider you'd like, say: "DachiPlus, please." You have a legal right to request a specific provider, and if we have availability for your time and trip type, MAS will assign the trip to us.

Step 5 — Write down your confirmation number

You'll need it if you have to change or cancel the trip.

Step 6 — Be ready at pickup

DachiPlus arrives at the scheduled time. The driver helps you board, drives you door-through-door to your appointment, and coordinates the return pickup. You pay nothing.

FAQ

Related questions

How do I book Medicaid medical transportation in Suffolk or Nassau County?

In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and request that DachiPlus be assigned as your provider. MAS will confirm the trip and notify us to dispatch a vehicle.

What is MAS (Medical Answering Services)?

Medical Answering Services, commonly called MAS, is the broker that manages Medicaid non-emergency medical transportation across most of New York State, including Long Island. MAS verifies your Medicaid eligibility, confirms your appointment, and assigns a transportation provider. You can request a specific provider, like DachiPlus, when you call.

How far in advance do I need to schedule a Medicaid ride in New York?

New York State requires Medicaid transportation requests be made at least three business days (72 hours) before your appointment. Urgent or same-day medical needs may qualify for expedited scheduling — call MAS at 1-844-666-6270 to confirm.

How much does Medicaid medical transportation cost?

Medicaid medical transportation is free to eligible Medicaid members. There is no copay, fare, or out-of-pocket cost for trips approved through MAS. The provider bills Medicaid directly.

Can I request a specific NEMT provider through MAS?

Yes. When you call MAS, you can request a specific provider by name. Ask the MAS representative to assign your trip to DachiPlus. If we have availability for your appointment window and your trip type, MAS will assign the trip to us.

Can a family member ride with me on Medicaid transportation?

Yes. Medicaid generally allows one approved escort to ride at no additional cost, particularly for minors, passengers with cognitive impairment, or anyone requiring assistance during the trip. Mention any companion when booking with MAS.