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DachiPlus — Medical Transportation on Long Island

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Who is eligible for Medicaid transportation in New York?

Free medical transportation through Medicaid is available to most active New York Medicaid members for medically necessary trips. Here are the specific eligibility rules.

You qualify if all three are true

  1. You're an active New York State Medicaid member (Medicaid, Medicaid Managed Care, HARP, dual-eligible).
  2. You're traveling to a Medicaid-covered medical service (most appointments qualify).
  3. You don't have another free transportation option (public transit, family, facility-arranged).

Covered trip types

  • Doctor and specialist appointments
  • Dialysis (typically standing orders, three times per week)
  • Chemotherapy and radiation
  • Physical therapy and rehabilitation
  • Mental health and substance use treatment
  • Methadone clinics and opioid treatment programs
  • Diagnostic imaging and lab work
  • Dental visits covered under Medicaid
  • Pharmacy visits when medically necessary
  • Hospital discharges back home

What's not covered

  • Routine social transportation
  • Grocery shopping or errands
  • Trips to non-Medicaid-covered services
  • Companion-only trips with no medical service for the Medicaid member

What if I don't qualify for Medicaid transportation?

DachiPlus accepts private pay, Medicare Advantage transportation benefits, workers' compensation, no-fault auto, long-term care insurance, and HSA/FSA payments. See our coverage and pay page for options.

FAQ

Related questions

How do I book Medicaid medical transportation in Suffolk or Nassau County?

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In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and request that DachiPlus be assigned as your provider. MAS will confirm the trip and notify us to dispatch a vehicle.

How much does Medicaid medical transportation cost?

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Medicaid medical transportation is free to eligible Medicaid members. There is no copay, fare, or out-of-pocket cost for trips approved through MAS. The provider bills Medicaid directly.

Does Medicare cover non-emergency medical transportation?

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Original Medicare (Parts A and B) generally does not cover routine non-emergency medical transportation. Medicare typically covers ambulance services only in emergencies or when other transportation would endanger your health. However, many Medicare Advantage (Part C) plans include transportation as a supplemental benefit. Check your Medicare Advantage plan documents or ask DachiPlus to verify your coverage.

What areas does DachiPlus serve?

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DachiPlus serves all of Suffolk County and Nassau County on Long Island. We also provide long-distance medical transportation from Long Island to specialty facilities throughout New York, New Jersey, and Connecticut.

Related reading

Complete MAS Medicaid guide →How to book Medicaid transport →Medicaid coverage details →Private pay options →Book a ride →