How do I schedule a ride with MTM — and who handles non-emergency medical transportation in Babylon, Medicaid NY?

MTM vs. MAS: who books your Medicaid ride on Long Island

If you searched "how do I schedule a ride with MTM" for a Babylon Medicaid trip, the short answer is that MTM isn't your broker here — MAS is. MTM (Medical Transportation Management) contracts with certain state Medicaid programs and Medicare Advantage plans elsewhere, but New York Medicaid fee-for-service transportation in Nassau and Suffolk Counties is coordinated by Medical Answering Services (MAS). That's the number to call for a covered doctor-appointment ride. Confusing the two brokers is one of the most common booking mistakes we see across Long Island, from Babylon to Bay Shore to Amityville. Once you know MAS is the gatekeeper, the process is straightforward: they verify eligibility, approve your level of service, and assign a transport provider like DachiPlus. To understand how the New York system works end to end, see our guide to how NEMT works with NY Medicaid and our overview of non-emergency medical transportation. If you're specifically in Suffolk, our Suffolk County Medicaid transportation page walks through local details for towns like Babylon.

How to schedule your Babylon Medicaid ride step by step

To book non-emergency medical transportation in Babylon on Medicaid NY, call MAS at 1-844-666-6270 and follow five steps. First, have your CIN (Client Identification Number) from your Medicaid card ready — if you're unsure what that is, read what a CIN number is. Second, give the pickup address and the destination — a doctor's office, dialysis center, or hospital such as Good Samaritan Hospital in West Islip. Third, provide the appointment date and time. Fourth, request DachiPlus by name so MAS assigns us as your provider. Fifth, confirm your level of service — ambulatory, wheelchair, or stretcher. That's the whole appointment-booking flow, and it applies to routine Medicaid rides to doctor appointments across Long Island. For a printable walkthrough, see how to book Medicaid transportation in NY. Keep the MAS phone number handy — it's the single number that unlocks covered rides, so save it in your phone the way you'd save a pharmacy line.

The 72-hour rule and what a Babylon Medicaid ride costs

Book at least 72 hours (three business days) before your appointment, because MAS enforces a 72-hour advance-request window for routine trips. This is the rule that trips up first-time riders most often; our 72-hour rule explainer covers the narrow exceptions for hospital discharges and urgent same-day needs. As for cost, non-emergency medical transportation in Babylon on Medicaid NY typically has no out-of-pocket fare for eligible members — MAS-approved rides to covered appointments are free. That's a real advantage over rideshare or taxi, which you'd pay for yourself. Compare the options in NEMT vs. rideshare and taxi and what NEMT costs. If you're not Medicaid-eligible, DachiPlus offers private-pay service billed to credit/debit, HSA/FSA, or long-term care insurance — call (516) 754-7777 for a quote. We serve Nassau and Suffolk County Monday through Saturday, 6 AM to 8 PM.

Wheelchair and senior rides for Babylon Medicaid members

Yes — wheelchair transportation on Long Island is covered by Medicaid for seniors when a physician documents the need. When you call MAS, mention if you use a wheelchair so they authorize the correct level of service; DachiPlus provides wheelchair-accessible transport with transfer-to-seat and secured-wheelchair options, plus ambulette service through licensed WAV partners. For older riders coordinating regular trips, our senior medical transportation service and the seniors we serve page explain door-through-door assistance for appointments in Babylon, Lindenhurst, and Copiague. Seniors sometimes ask about discount transportation, senior-citizen transportation programs, or bus transportation on Long Island — those exist, but they rarely match NEMT's door-to-door, appointment-timed reliability. If you're on Medicare instead of Medicaid, transportation for seniors with Medicare works differently; read does Medicare cover transportation and our Medicare Advantage transportation benefits guide, since some Advantage plans include a ride allowance MAS does not administer.

Standing orders for dialysis and recurring appointments

For recurring trips like dialysis, MAS can set up a standing order so you don't re-book every week. If you receive treatment at a Fresenius or DaVita center — for example Fresenius Bay Shore or DaVita Smithtown — ask MAS to establish a recurring authorization and request DachiPlus for consistency. Our dialysis transportation service and the dialysis patients page detail how we keep the same schedule week after week across Suffolk County. Standing orders also work well for chemotherapy and infusion, radiation therapy, physical therapy, and cardiac rehab visits. If you're coming home from an inpatient stay at a hospital like South Shore University Hospital, a case manager can arrange a discharge ride — see our hospital discharge guide. Whatever the appointment type, the scheduling channel is the same: MAS for Medicaid, DachiPlus directly for everything else.

Frequently Asked Questions

Does MTM handle Medicaid rides in Babylon, NY?

No. In New York State, Medicaid non-emergency medical transportation is arranged through MAS (Medical Answering Services), not MTM. MTM is the broker in some other states and managed plans, but Long Island Medicaid fee-for-service rides go through MAS at 1-844-666-6270. Request DachiPlus as your provider.

How do I schedule a Medicaid ride to a doctor appointment in Babylon?

Call MAS at 1-844-666-6270 at least 72 hours before your appointment. Give your CIN number, pickup and destination addresses, appointment date and time, and request DachiPlus by name. MAS confirms your eligibility and level of service.

What does non-emergency medical transportation in Babylon on Medicaid cost?

For eligible Medicaid members, MAS-approved NEMT to covered appointments is typically free — there is no out-of-pocket fare. If you are not on Medicaid, DachiPlus offers private-pay rates; call (516) 754-7777 for a quote.

Is wheelchair transportation on Long Island covered by Medicaid for seniors?

Yes. If a doctor documents that you need wheelchair-accessible or ambulette-level transport, MAS can authorize it. DachiPlus provides wheelchair-secured transport across Nassau and Suffolk, including Babylon, Bay Shore, and Amityville.

What phone number do I call for a Babylon Medicaid NEMT appointment?

Call MAS at 1-844-666-6270 for Medicaid trips and ask for DachiPlus. For private pay, Medicare Advantage, VA, or no-fault rides, call DachiPlus directly at (516) 754-7777.