Delaware First Health transportation number — and how medical transportation works on Long Island

Where the Delaware First Health transportation number lives

The Delaware First Health transportation number is on the back of your member ID card, and it only serves Delaware Medicaid members — not Long Island. Delaware First Health is a managed care organization (MCO) within Delaware's Medicaid program, and like other Delaware plans it arranges non-emergency medical transportation (NEMT) through a contracted ride broker whose number appears in your member packet and on your card. If you've searched for that number while living in Nassau or Suffolk County, you've likely relocated or are helping a Delaware relative. New York does not use Delaware First Health, so a Delaware card cannot book a ride here. For medical transportation on Long Island, DachiPlus provides non-emergency medical transportation across both counties. Private-pay riders reach us directly at (516) 754-7777. If you're unsure which plan you have, check the logo and member-services line on your card first — that tells you which state's system applies. You can review all our NEMT services to see what we cover from Manhasset to the East End.

How New York Medicaid transportation differs from Delaware

New York routes non-emergency Medicaid rides through a single statewide broker called MAS, not through each health plan the way Delaware does. In Delaware, plans like Delaware First Health each handle their own transportation vendor. In New York, whether you're on straight Medicaid or a managed plan, the standard path for fee-for-service NEMT is the same broker: MAS (Medical Answering Services). You call 1-844-666-6270 at least 72 hours before the appointment and can request DachiPlus by name. Our MAS Medicaid guide walks through the whole call, and the 72-hour rule explains the advance-notice requirement. If you're brand new to the system, start with how NEMT works under NY Medicaid. Serving all of Nassau County and Suffolk County, we take riders to hospitals like Stony Brook University Hospital and Good Samaritan Hospital in West Islip.

Door-to-door, paratransit, and DART — what Long Island offers instead

If you've relied on Delaware's paratransit or DART fixed-route buses, Long Island has comparable options, and DachiPlus fills the medical-ride gap door to door. In Delaware, DART First State runs fixed-route buses and DART paratransit for riders who cannot use the fixed routes; paratransit is curb-to-curb or door-to-door for people with disabilities. Long Island's public options are Suffolk County Transit, NICE Bus in Nassau, and their paratransit programs — but those are general-purpose and require applications and set schedules. For medical trips specifically, DachiPlus offers dedicated door-to-door service, including wheelchair-accessible transportation and ambulette service through licensed WAV partners. Unlike a fixed-route bus, we pick you up at your home in towns like Brentwood or Bay Shore and take you directly to the clinic door. To weigh the choices, see how to get around Long Island without a car. Note: for a true emergency, always call 911 — NEMT and paratransit are for scheduled, non-emergency trips only.

A note on "Brentwood West" and matching the right program

Searches for a "Medicaid transportation Brentwood West number" or appointment line usually mean one of two things — a Delaware neighborhood, or Brentwood here in Suffolk County — so it's worth confirming which you need. Brentwood, NY, is a Suffolk County hamlet DachiPlus serves daily, so if your appointment is in Brentwood or nearby Central Islip, we can help. There is no separate "Brentwood West" appointment line in New York — Medicaid rides everywhere in the state go through MAS at 1-844-666-6270, and free NEMT is a covered benefit when you qualify (see free Medicaid transportation in NY). If your search points to Delaware, that program is separate and out of our area. To confirm your own eligibility and coverage, review NY Medicaid transportation eligibility or our Suffolk County Medicaid transportation page. Different Medicaid programs — fee-for-service, managed care, and MLTC — can each affect how your ride is arranged, so knowing your plan matters.

Who DachiPlus serves on Long Island

DachiPlus provides medical transportation across Long Island for dialysis, chemotherapy, hospital discharge, senior care, and more — all within Nassau and Suffolk Counties. If you've moved from Delaware or are coordinating care for a relative in New York, we can take over the ride side. Regular treatment riders lean on our dialysis transportation to centers like Fresenius Bay Shore and DaVita Smithtown, plus chemotherapy transportation and senior medical transportation. We also handle post-surgery and hospital discharge trips from facilities such as Huntington Hospital and Mather Hospital in Port Jefferson. We accept Medicaid (via MAS), Medicare Advantage, private pay, workers' comp, no-fault auto, long-term care insurance, and VA Community Care — see all coverage and payment options. Whatever brought you here from a Delaware search, the fastest way to book a Long Island ride is a phone call to (516) 754-7777. We operate Monday through Saturday, 6 AM to 8 PM, from our Manhasset office.

Frequently Asked Questions

What is the phone number for Delaware First Health transportation?

Delaware First Health is a Delaware Medicaid managed care plan, and its member and transportation lines are printed on the back of your Delaware First Health member ID card. Because it operates only in Delaware, it does not arrange rides on Long Island. For NEMT in Nassau or Suffolk County, Medicaid members call MAS at 1-844-666-6270; private pay riders call DachiPlus at (516) 754-7777.

Does DachiPlus provide medical transportation in Delaware?

No. DachiPlus serves Nassau County and Suffolk County on Long Island, NY only. If you or a family member has moved to Long Island — or a Delaware relative is visiting for treatment here — DachiPlus can handle rides within our service area. Call (516) 754-7777 for private pay.

How is New York Medicaid transportation different from Delaware's?

In New York, non-emergency Medicaid rides are coordinated statewide through a broker called MAS (Medical Answering Services), not through each health plan directly. You call MAS at 1-844-666-6270 at least 72 hours ahead and can request DachiPlus by name. Delaware routes rides through its managed care organizations instead.

What is the number for Medicaid transportation on Long Island?

For non-emergency Medicaid transportation in Nassau or Suffolk County, call MAS at 1-844-666-6270 at least 72 hours before your appointment and request DachiPlus. For private pay, Medicare Advantage, or no-fault rides, call DachiPlus directly at (516) 754-7777.

Is there door-to-door medical transportation on Long Island like in Delaware?

Yes. DachiPlus offers door-to-door and door-through-door assistance across Long Island, including wheelchair-accessible and ambulette service, similar to Delaware's paratransit programs. Call (516) 754-7777 to arrange a ride.