How the discharge transport workflow works
When a patient is cleared for discharge, the case manager or social worker calls the DachiPlus facility line — not the general booking number, but a direct number established at account setup. The case manager provides the patient name, discharge location, destination address, any mobility needs (wheelchair, walker, oxygen), and a pickup window. DachiPlus dispatches a vehicle and confirms back with an ETA, typically within 15 minutes of the call.
For hospital-to-SNF or hospital-to-rehab transfers, DachiPlus coordinates directly with the receiving facility's admission team to confirm arrival time. The patient doesn't wait in a hospital bed while coordination is sorted out — we handle it.
What billing looks like for discharge transport
Discharge transport billing depends on the patient's coverage:
- Medicaid patients — DachiPlus bills MAS directly. The patient pays nothing and the case manager doesn't need to arrange separate payment.
- Medicare Advantage — many Part C plans include transportation as a discharge benefit. DachiPlus verifies benefit and bills directly when coverage is confirmed.
- Private pay — patient or family is billed. DachiPlus provides a receipt for insurance reimbursement if applicable.
- Workers' comp or no-fault auto — billed directly to the carrier using the established claim number.
For facilities that prefer a master account arrangement, DachiPlus can bill the facility for specific trip types with monthly reconciliation and line-item invoicing.
Long Island hospital systems we serve regularly
DachiPlus covers all major hospital campuses across Nassau and Suffolk Counties, including Northwell Health (North Shore, LIJ, Plainview, Syosset, Southside, Huntington, Peconic Bay), NYU Langone Long Island, Good Samaritan (Catholic Health), St. Francis Hospital (Trinity Health), Stony Brook Medicine, and community hospital campuses throughout both counties. For Manhattan and Queens referral discharges, call to confirm — we handle those routes on a case-by-case basis.
Setting up a case manager direct line
Call (516) 754-7777 to establish a facility account. We'll provide your discharge planning team a direct dispatch number, confirm the billing pathways for your most common discharge types, and confirm vehicle availability for your typical discharge volume. Most hospital accounts are active within 24 hours of initial contact.